COMPATIBILITY:

FSX, FSX Steam, P3D v.3.x

Dear EZCA user.
During the summer holidays, technical support will not work from June 23 to July 10. You can ask questions on our forum, also you can  ask us using this ticket system. After the 10th of July we will answer your questions.
Thank you for understanding.
Ezdok team.

 

 

 

 

Have problems with EZDOK 2.0?

If you had problems, at first read Question and Answer sections below. Possibly you will find the response to the question and keep our  time for the double response. If you didn't find the answer  to your  question, just  fill ticket. Please fill E-MAIL section attentively. Within one days we will try  to answer your question. We ask not to write  questions to support for which there are responses in the section Q&A .

Problem:

Important news!

  Recently we found out that some antiviruses influence quality of operation of addons and flightsimulator.. The antivirus of ESET Nod32 passes through itself all data stream between the simulator and an add-ons, thus operation of EZ is slowed down, the general FPS decreases, the smooth scaling of ZOOM works not qualitatively.
The antivirus of AVAST gives rise to a problem of a red-lock on world cameras and locks ZOOM operation. 
It is shown very seldom. About 1 case on 2 thousand users, but a problem exists and we are obliged to tell about it.
Also these antiviruses can reduce overall performance of your PC with falling of FPS without EZCA involvement. Many beta testers reported on it. 
If you add application  to the list of exceptions of an antivirus, it doesn't mean that operation of an antivirus will be completely stopped for programs in the list of exceptions. Anyway these antiviruses continue to influence operation of Flightsimulator and addons.

This general comment which doesn't concern of EZ working. We just want to pay your attention to it.

Solution:

We recommend to replace your antivirus with another if it possible.

Problem:

My HAT-switch does not working !  Why ?

Solution:

Please watch this video. 

https://youtu.be/KN5SApMpHvA

 

 

 

Problem:

EZ launched normally, i can see EZ icon ,  but after loading of the flying ,     EZ does not working.

Solution:

Probably reason of this problem in a launcher.exe. You can try alternate launcher (old version)

How to switch to old version ? Watch this video (Eng tilitles).

https://youtu.be/2iA6WP_J6wo

 

 

Problem:

My TrackIR does not working or working with strange effects of movement.

Solution:

Оpen   installed   TIR   folder

(default path : C:\Program Files (x86)\NaturalPoint\TrackIR5)

Find two "*.manifest" files.

simconnect.manifest

simconnectSP2.manifest

 

This    files     should    be    renamed   to
simconnect.manifest1

simconnectSP2.manifest1

 If  those files is not renamed - rename it manually. 
 

 


 

Problem:

Solution:

This message will appear once after  update to .25 version.

 It isn't a problem and this message will appear once after update updater.exe which is in .25 build.

Solution - just restart the simulator.

Problem:

Solution:

If you see this window, check existence of the ezcamera2.lic file in folders:

C:\Ezdok Software 
С:\Windows

If this file is not exists, possibly it is in an antivirus quarantine. 
If this file isn't on your HDD, reinstall EZCA using an original installer from Flight1.

Important note!

Don't delete and don't move the C:\Ezdok Software folder to other HDD or folder.

 

Problem:

Configure tool is not found ! Where is it ?

Solution:

Possibly this file is in a quarantine of your antivirus. 
Download the new file without false-positive reaction  of an antivirus. 

https://drive.google.com/open?id=0B_JG6jA7vaHgaGxHUHcxMEJ5Zm8


Put it in C:\Program Files(86)\EZCA2\ папку. Run it..

Problem:

I click red arrows to update next version , but nothing occurs.

Solution:

It means the updater.exe in the C:\ProgramFiles(86)\EZCA2 folder is lost.
Possibly this file is in a quarantine of your antivirus. 
We fixed this problem. You can download new updater.exe

https://drive.google.com/open?id=0B_JG6jA7vaHgV1BIeG1xdkYydVk

Just put this file to C:\ProgramFiles(86)\EZCA2 folder then run EZCA . After this you can update EZ to latest version by red arrows. 

Problem:

After installation of the new airplane, after switching to the external camera, I see a skeleton of the airplane or I am  outside the virtual cabin.

Solution:

Just run configure tool after install new aircraft.

Important note !

After installation new airplane, it is necessary to launch configure tool because the automatic checking of camera conflict  isn't provided in ezca. The configure tool have this function  for  minimize code  to release the CPU resources and memory.

Problem:

Mouse did not  response after 3-4 minutes after start EZCA.  Or Sensitivity of a mouse disappears smoothly within 3-4 minutes after EZCA start.

Solution:

Method #1

This happens sometimes. Sometimes server Flight1 generate wrong license files... 
Sensitivity of a mouse disappears smoothly within 3-4 is a protection mechanism.

You need to completely reinstall EZ.

Do next steps -
Download oficial latest version from Flight1 site.

Run it , then press Reinstall button. Enter your purchase  data. After this , installer will get new license from flight1 site.
All camera sets will be saved. No need to backup database of cameras.

 

Method #2

Check existence of files of the license on your HDD. Sometimes there is a false positive reaction of an antivirus and license  files moved  to a quarantine.

The ezcamera2.lic file shall be present at two folders:
1. C:\Ezdok Software
2. C:\Windows

If the file is found only in one of these folders, copy it to other folder manually. Anyway, the ezcamera2.lic file shall is in both folders. 
If you didn't find this file, check this file in an antivirus quarantine. 
If it is in a quarantine, derive it, and add the ezcamera2.lic file to exclude list  of your antivirus.
  If the file isn't found anywhere, reinstall EZCA with use of an original installer of Filfgt1

Important note!

Don't delete and don't move the C:\Ezdok Software folder to other HDD or folder.

 

You will not find a solution to your problem?

Then feedback us and we will try to solve

  On the question which is already in the list, we are not responsible. Thank you for understanding.